Refund Policy | Migos AI

Scope and current purchase availability

This policy applies to Migos AI Video at migosai.dev. Video generation uses account credits. Credit-pack purchases are not currently available; displayed packs are previews and do not create a subscription or charge.

A return of generation credits restores credits to your account. It is different from a refund of a payment to a card or other payment method.

Failed generation and credit returns

Credits are reserved when you submit a video task. When the task is confirmed as failed or canceled, the credits deducted for that task are returned once. The return uses the original deduction, even if generation prices later change.

Check My Videos for the task status and Credits for your balance and transaction history. If a confirmed failed task has not had its credits returned, submit a support ticket with the task ID.

Pending tasks and cancellation

Closing the page or losing your connection does not cancel a submitted task. A task can remain pending while its outcome is being checked. Check the existing task before submitting again; a new generation is a separate task with its own credit charge.

There is currently no self-service cancellation button for a submitted generation. Contact support if a task appears stuck. A credit return is made after the task outcome is confirmed, so there is no fixed return time for an unresolved task.

Completed videos and quality concerns

A completed task does not automatically receive a credit return. If the video is missing, cannot be downloaded, or has a problem with the people or performance, send the task ID and a description for review. AI output can vary; submitting a support request does not itself promise a cash refund or a free replacement.

Payment questions

Because purchases are not open, this page does not offer a cash-refund window for credit-pack purchases. If you believe you have been charged in connection with Migos AI, contact support with the date, amount and transaction reference so the charge can be checked. Do not send full payment-card details.

Any applicable statutory consumer rights remain unaffected by this policy.

Contact

Sign in and submit a support ticket. Include the relevant task or transaction reference, the issue, and the resolution you are requesting. Replies and any requests for additional information appear in the ticket. See Contact Us for instructions.